- Albany, Auckland
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Craig has been in the travel industry for almost 15 years, and definitely knows how to create a holiday worth bragging about. Perhaps that’s down to his own FOMO (Fear Of Missing Out) so he thoroughly understands clients who suffer from the same thing – as well as FOGTE (Fear of Generic Touristy Experiences). In fact, Luxury, Unique and Bespoke experiences are a particular specialty for him (among a long list of specialist areas), and Italy is one of the countries where he really loves to put his knowledge into action.
Recently one of his clients – a mother and daughter – wanted to do a unique trip through Italy, so Craig organised private touring with access to the Vatican, St Peters Basilica and the Colosseum. His clients were treated to the underground chambers of the Colosseum at night, followed by an amazing rooftop dinner, and said it was the best way to see these sights. No queuing, no waiting, just direct questions and answers from their guide, and exclusive behind the scenes access.
We have had the pleasure of dealing with Craig for all our travel arrangements since 2014, initially through the Flight Centre and latterly at Travel Associates. During that time, he has organised many trips and adventures for us.
Craig’s experience and knowledge has proved invaluable to us and his assistance in helping us find the perfect places to visit is much appreciated. He is truly passionate and excited about travelling and this enthusiasm is contagious. Craig has spent considerable time with us, providing copious amounts of material and inside information in order for us to plan the perfect trips. Nothing is too much trouble for Craig; he is always accessible, upbeat and a pleasure to deal with.
Craig confronts issues head-on and has gone into battle on our behalf more than once to secure refunds from airlines due to cancellations and to address poor service from one of his suppliers. We are looking forward to working on our travel arrangements for 2019, and the years to come, with Craig.