Travel Associates Stores Reopening

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We’ve been busy getting our stores safe and ready for you and we’re so excited to see you again! Not all of our stores are open just yet, to see if your local Travel Associates is first to open, check below.

Before you head on in, there are just a few things you need to know.

Safety first

Your safety is our number one priority, which means we'll have a limit of people in store at all times, so don’t be offended if we ask for you to wait outside or come back a little later. We also ask that you please only bring in one other friend or family member.

And of course, if you’re feeling under the weather, please stay at home and contact us remotely instead.

Contact Tracing

Before entering the store, please enter your contact information at www.guestHQ.co.nz. This will help us to adhere to government contact tracing guidelines for COVID-19 securely.

Book in to see us

We’re taking appointments! If you’d like to see a Travel Adviser in person, avoid the crowds and email us to secure a spot in advance.

Refunds and credit requests

If you’re waiting for a refund or credit request to process, the best way to get in touch is still online or on the phone. Our Travel Advisers are working around the clock to process a large number of requests, but some wait times may be up to 6 months due to suppliers (eg. airlines, hotels & tour operators). For more information on our cancellation policy, see here. (Hyperlink to cancellation policy web page)

And don’t forget, our virtual doors are always open. You can call or email us at any time from the comfort of your home. Find contact details for your local Travel Associates here.

Stores Open Now:

Click each store to view contact details

Travel Associates Wright & Turner (Petone)

Travel Associates Masters & Oretsky (Wellington Central)

 

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