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Where can I purchase Travel Associates Gift Cards?
Travel Associates Gift Cards can be purchased from any Travel Associates office within New Zealand
Where can Gift Cards be used/redeemed?
Gift Cards can be redeemed at all Travel Associates offices located within New Zealand.
Effective from 5:00pm Wednesday 9 April 2025 and until further notice, Flight Centre and Travel Associates’ Gift Cards cannot be used to pay for bookings made with independent contractors, including Travel Associates branded member agencies. We apologise for this inconvenience.
Do I need a PIN number in order to redeem my Gift Card?
Yes, it is essential that you provide the PIN number at time of redemption. PIN numbers are printed on physical and e-Gift Cards.
How many times can I use my Gift Card?
You are free to use this card as many times as you like until the balance is zero. If you do make a purchase that exceeds the remaining balance on your Gift Card, we do allow split payments.
Can more value be added to a Gift Card?
No, once a Gift Card has been purchased the value on it is unable to be increased.
What is the balance of my Gift Card?
You can check the balance of your Gift Card online, click here.
Is there anything I can't use my Gift Card for?
Yes, there are some restrictions that apply. Gift Cards may not be redeemed or exchanged for cash, Gift Cards, traveller’s cheques, cash passports, or any other form of currency. Please read the Travel Associates Gift Card Terms & Conditions for full details.
Can I exchange, return or refund my Gift Card?
Gift Cards cannot be exchanged, returned or refunded unless required by law. Postage and handling fees are non-refundable.
If you paid 100% of your booking using a Gift Card, the booking value will be refunded back to a Gift Card for future use.
If you paid a portion of your booking with a Gift Card, this portion will be returned to the Gift Card for future use. The remainder will be refunded to the original payment method, but the value that was paid using the Gift Card must stay on a Gift Card.
Do Travel Associates Gift Cards expire?
Yes, they do expire; our Travel Associates Gift Cards are valid for use for 36 months (3 years) from the date of purchase.
My Gift Card is lost or stolen?
Once Gift Cards are activated, they should be treated like cash; any lost or stolen cards cannot be replaced or refunded.
What value can I put on a Gift Card?
In-office
Gift Cards may be purchased up to a maximum total value of $4,999 within any 90-day period. We are unable to sell gift cards with a value exceeding $4999 to the same recipient within any 90-day period.
This limit is part of our internal policy to comply with Anti-money laundering regulations. We apologise for any inconvenience and appreciate your understanding.
Who should I contact if I require assistance or additional information?
For general enquiries, you can call us on 0800 482 776, or email GiftCards@travelassociates.co.nz.
Can I order Gift Cards from outside New Zealand?
Gift Cards can only be purchased in person at one of our six Travel Associates retail offices located throughout New Zealand. Unfortunately, Gift Cards are not available for purchase online or over the phone, and we are unable to process orders from outside the country. Please also note that Gift Cards are only redeemable in-store at Travel Associates offices within New Zealand.
How do I get a list of transactions made with my Gift Card?
The easy way to check your balance and transaction history is to go online and select "Check Balance" here.