Gift Card Terms and Conditions
Gift Card Terms of Use for Flight Centre (NZ) Limited
These terms apply to all gift cards and electronic vouchers issued by or on behalf of Flight Centre (NZ) Limited (FCTG) trading as Flight Centre and Travel Associates (each a “Gift Card”). By purchasing, redeeming or attempting to redeem a Gift Card, you agree to the following terms:
1. Gift Cards can be redeemed at all Flight Centre and Travel Associates company owned stores located within New Zealand, in-store, over the phone and via email and online at www.flightcentre.co.nz. Online redemptions are limited to flight only bookings, or flights combined with travel insurance bookings.
2. All bookings are subject to Booking Terms and Conditions which are available here for Flight Centre: https://help.flightcentre.co.nz/s/article/booking-terms-conditions-nz and here for Travel Associates: https://www.travel-associates.co.nz/booking-conditions
3. Flight Centre charges a Travel Expert Service Fee for bookings made with our travel experts in store, via email or over the phone and an Online Booking Fee for flight bookings made online. The Travel Expert Fee ranges from $50-$150 per person per booking and the Online Booking Fee ranges from $19-$49 per booking – these fees are charged in addition to the advertised price and displayed fares. Where you make a non-cash payment in addition to using a Gift Card, merchant fees apply and depend on your chosen payment method. View Flight Centre’s Booking Terms and Conditions for more information.
4. Travel Associates charges a Concierge Fee and Purple Ribbon Service Fees for all bookings. These fees range from $50 to $150 and may be charged per person, per service, per booking, or a combination of these and depend on the service provided – these fees are charged in addition to the advertised price and displayed fares. Where you make a non-cash payment in addition to using a Gift Card, merchant fees apply and depend on your chosen payment method. View Travel Associates’ Booking Terms and Conditions for more information.
5. Gift Cards are valid for use within 3 years from the date of sale and are available for use twenty-four (24) hours after purchase.
6. Multiple Gift Cards may be redeemed per booking. There is no minimum redemption amount and there is no minimum booking or purchase amount.
7. Gift Cards cannot be redeemed for cash or cash equivalent products (e.g., foreign currency, foreign currency cards and cash passports) or Gift Cards.
8. Gift Cards will be issued with a PIN number. For a Gift Card to be redeemed, the customer must provide the associated unique PIN number at time of redemption. If a PIN number cannot be provided, the Gift Card will not be able to be redeemed.
9. Gift Cards may only be applied up to the maximum value loaded onto the Gift Card which is unspent at the time of use. Where the cost of purchase exceeds the available balance of the Gift Card, the excess amount must be paid by another payment method.
10. Subject to your rights under the Consumer Guarantees Act, Gift Cards are non-refundable. If a refund is necessary in connection with a booking made using a Gift Card (for instance, where refunds may be required in accordance with Flight Centre’s Booking Terms and Conditions or Travel Associates’ Booking Terms and Conditions) funds will refunded to the same method of payment used to purchase the booking.
11. Gift Cards may be redeemed in whole or part during the validity period. Where used in part, no change will be given. Any unused balance may be used against future purchases but will not be refunded or credited when the Gift Card expires.
12. Gift Cards cannot be reloaded.
13. Gift Cards may not, without the prior written consent of FCTG, be resold or offered for resale at a premium (including via online auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a Gift Card is sold or used in breach of this condition, FCTG may in its absolute and sole discretion cancel or render invalid the Gift Card without a refund and the Gift Card holder may be refused redemption of the Gift Card. FCTG will take all reasonable steps to notify you of FCTG’s intention to cancel or render invalid a Gift Card within a reasonable time before cancelling or rendering invalid the Gift Card.
14. FCTG may cancel or render invalid any Gift Card (including any available balance) which FCTG determines in its absolute and sole discretion was purchased at any time and in any way (including via online auction or other unauthorised resale sites) by fraudulent means. FCTG may cancel any bookings made using any fraudulent Gift Card which may include any non-refundable amounts. FCTG will not be responsible for any costs incurred by you if you purchase or attempt to redeem any fraudulent Gift Card. You acknowledge and agree that you will not be entitled to redeem any available balance on any fraudulent Gift Card and that FCTG will not be obliged to hold such balance on file for you or otherwise redeem or exchange that Gift Card.
15. You are responsible for the use and security of your Gift Card and PIN number. Lost or stolen Gift Cards may not be replaced or refunded. Lost or stolen PIN numbers cannot be reissued or replaced. You are liable for all transactions on your Gift Card except those caused by fraud or negligence by FCTG or its employees.
16. Defaced, mutilated or altered Gift Cards may not be accepted, replaced or refunded.
17. Gift Cards may not be used for payment of credit or retailer accounts.
18. Gift Cards may be purchased up to a maximum total value of $4,999 within any 90-day period. Gift Cards (including multiple Gift Cards) cannot be purchased for a total value of greater than $4,999 within any 90 days period regardless of the intended use for the Gift Card(s), including an intention to use the Gift Cards as gifts to multiple recipients. The customer acknowledges that providing duplicate or misleading recipient details may constitute non-compliance with applicable laws, for which the customer accepts full liability.
19. Personal information collected in relation to your Gift Card will be handled in accordance with our Privacy Policy which is available at https://help.flightcentre.co.nz/s/article/privacy-policy-nz and www.travel-associates.co.nz/privacy-policy.
20. The laws of New Zealand apply to these terms and conditions and any disputes arising in relation to them.
21. For assistance with Gift Cards, contact FCTG’s Gift Cards Care Team on +64 9 883 4120 or email giftcards@flightcentre.co.nz. You may contact the Travel Associates Gift Card team on 0800 482 776, or email GiftCards@travelassociates.co.nz. Complaints about purchases made using a Gift Card can also be resolved directly with the store concerned.
These terms were last updated on 26 September 2025.